Terms & Conditions

IMPORTANT: Ensure you read and understand the Terms and Conditions before placing an order on this website.

HOW TO ORDER

1. On Line
Shop 24/7 with security and ease with our online ordering system. The Unicorn Foundation has partnered with PayPal to bring you the most secure and up to date online shopping experience.

2. By Email
Email orders@unicornfoundation.org.au for assistance or any queries you might have about our products or your order.  We will endeavour to get back to you on the same business day, if possible send your phone number in case we need to call you.

3. By Phone
You can place your order over the phone if you feel more comfortable and would like some assistance.

TERMS CONDITIONS:

SHIPPING & DELIVERY

Your order will be shipped once:

A. Your payment has been approved
B. The delivery/billing address has been verified

AUSTRALIAN CUSTOMERS:

All Unicorn Foundation merchandise orders are shipped via Australia Post. Orders are shipped complete. If an item in your order is on backorder we will notify you as soon as possible and hold the order until the backorder arrives. Requests for partial shipment can be made at any time and may incur additional shipping charges. 

Standard charges for delivery within Australia:

You should receive your order within approximately 4 to 8 working days, however it’s often faster than this. (Please note if you are in a remote area, your delivery could take two weeks.)

Providing a corporate address for delivery is always more reliable. However, if you require delivery to a residential address and you are unavailable during the time of delivery a representative will leave a card for you detailing instructions on where you can go to pick up your order from your nearest Australia Post Office. 

INTERNATIONAL CUSTOMERS:

International freight will be calculated depending on location and weight. Please email us your order so we can confirm the freight charges involved for your order. 

CURRENCY

All prices shown are in AUD

A charge of 10% GST is included in the retail price shown.

RETURNS, EXCHANGES and CANCELLATION OF ORDERS

In the unfortunate event that an item arrives damaged through the delivery process, please email The Unicorn Foundation at orders@unicornfoundation.org.au  to organise for the item to be returned and a replacement organised. Damaged goods must be returned within 7 days and notified in writing within 24 hours of receipt.

If you simply change your mind returns are at the discretion of The Unicorn Foundation.

Please email orders@unicornfoundation.org.au for a Returns Authorisation Number before returning goods and include your receipt of purchase with your return.

If your request to return an item is approved you must return the product in its original, resalable condition including the packaging within 2 days of receipt of authorisation. 

We will need a copy of your receipt.  We will credit your return using the same method of payment but excluding the incurred freight charges.

If you wish to cancel your order, please contact The Unicorn Foundation immediately on 0419 871 975. Once payment for an order has been accepted, cancellation is at the discretion of The Unicorn Foundation. 

Please note there is no exchange or refund on Sale Items.

MAKING AN ORDER

Placement of an order constitutes your agreement to entering into these Terms and Conditions. The Unicorn Foundation will confirm your order by email. You will receive confirmation that your order has been processed and an electronic invoice. 

All orders placed are an offer to purchase and are subject to acceptance by The Unicorn Foundation. If an order is not accepted a full refund will occur at the earliest possible convenience. The Unicorn Foundation reserves the right to refuse an offer to purchase for any reason. Orders will not be dispatched until payment in full has been received. 

SECURITY

The Unicorn Foundation believes that the responsible use of personal information collected on our website is critical to our reputation and resultant success. We want you to shop online at The Unicorn Foundation with complete confidence. We have therefore created the following security system for our customers:

The Unicorn Foundation has chosen PayPal as their payment gateway partner. Because PayPal doesn’t share the customer’s financial information with sellers, our customers would appreciate greater peace of mind knowing that the seller does not have their credit card or bank details. It’s all part of making our customers feel like we're looking after their interests too!

 PayPal is also one of a few financial institutions that has fraud experts on its team and fights chargebacks on behalf of its sellers.

In order to maintain security of this information, credit card details will not be stored on our servers, but only used on an individual transaction basis (i.e., customers enter their credit-card details each time they order). The Unicorn Foundation will not have access to credit card details entered on the web. 

For the purpose of processing your order, we may disclose your details to our payment gateway service provider and courier companies. We may disclose your details where required by law to government or regulatory authorities.

For further information about Privacy Law visit www.privacy.gov.au